Returns Refunds Exchanges
- Tell us how you want to handle the return
- Let us know why you are returning the item (for example: wrong size,
wrong item, didn't like colour, damaged in transit, etc.). In your
e-mail, please include your home address, your Order Reference # and/or
Invoice number.
If you have any questions about your return, please Email or phone us on +61 (03) 5998 8336.
If the item is not the correct size or does not meet the needs of your application, we will either exchange
your product or refund the cost of your item.
Unclaimed Parcels
If a parcel is unclaimed and returned to us, we will give you the option
to either resend the parcel (the shipping fee will be recharged),
receive a refund or store credit. In the event that a refund is chosen, a
processing fee of $9.00 may be charged. Freight costs will not
be refunded.
Requesting an Exchange
Australia
If you request a size exchange, it is your responsibility to pay the postage back to us, we
may pay shipping
charges for the item we exchange / ship back to you (ONCE ONLY within Australia only)
Internalional
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received. If you need a different size or colour of an item,
you will need to place a new order.
Ship your return to us:
Insure/Register your package and mail to:
Silver Eagle Outfitters, Australia
Returns Dept.
705 Dalmore Road
CARDINIA, Vic. 3978 Australia
If the product is activated prior to returning it
for an exchange or refund, we must charge a 25% restocking fee.
Our Guarantee
Silver Eagle Outfitters offers a 30-day satisfaction guarantee on each item we sell with the exception of any
items listed below. We request that you please try on your product to verify the correct size prior to
activating the product for cooling.
DOES NOT COVER: accidental damage, improper care, laundering, negligence, animal attack, normal wear and tear i.e. quilting may show
signs of use which does not affect the overall cooling performance of the garment, nor does it cover the activation bag
your cooling product came with.
