Returns Refunds Exchanges

  1. Tell us how you want to handle the return
  2. Let us know why you are returning the item (for example: wrong size, wrong item, didn't like colour, damaged in transit, etc.). In your e-mail, please include your home address, your Order Reference # and/or Invoice number.

If you have any questions about your return, please Email or phone us on +61 (03) 5998 8336.

If the item is not the correct size or does not meet the needs of your application, we will either exchange your product or refund the cost of your item.

Unclaimed Parcels

If a parcel is unclaimed and returned to us, we will give you the option to either resend the parcel (the shipping fee will be recharged), receive a refund or store credit. In the event that a refund is chosen, a processing fee of $9.00 may be charged. Freight costs will not be refunded.

Requesting an Exchange


If you request a size exchange, it is your responsibility to pay the postage back to us, we may pay shipping charges for the item we exchange / ship back to you (ONCE ONLY within Australia only)


We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received. If you need a different size or colour of an item, you will need to place a new order.

Ship your return to us:
Insure/Register your package and mail to:
Silver Eagle Outfitters, Australia
Returns Dept.
705 Dalmore Road
CARDINIA, Vic. 3978 Australia

If the product is activated prior to returning it for an exchange or refund, we must charge a 25% restocking fee.

Our Guarantee

Silver Eagle Outfitters offers a 30-day satisfaction guarantee on each item we sell with the exception of any items listed below. We request that you please try on your product to verify the correct size prior to activating the product for cooling.


DOES NOT COVER: accidental damage, improper care, laundering, negligence, animal attack, normal wear and tear i.e. quilting may show signs of use which does not affect the overall cooling performance of the garment, nor does it cover the activation bag your cooling product came with.